BRENDA Song is speaking out after a frustrating travel experience with Alaska Airlines.
The actress shared on Instagram that her family’s first-class seats, which she says were booked months in advance, were changed on the day of the flight.
According to Song, the seating issue left her separated from her two young children, ages 3 and 4.
She said the experience was so upsetting that she, Macaulay Culkin, and their kids do not plan to fly Alaska Airlines again, and she urged fans to reconsider flying with the carrier as well.
Alaska Airlines responded to the situation in a statement, calling the family’s experience “unacceptable” and saying it does not reflect the level of care the airline aims to provide.
The company added that travel can already be stressful for families with young children and said it was sorry for making the situation more difficult.
The airline has reportedly reached out to Song and her family in an effort to make things right.
The incident quickly drew attention online, with fans reacting to Song’s account and the airline’s apology.
Has anyone else had issues with Alaska Airlines like this? It seems pretty common for them lately!
Honestly, this should never happen, especially with first-class tickets. They need to do better for families and their customers!
Classic Alaska Airlines move! What do you expect? It’s not like they’re known for stellar customer service.
I’m curious how often they bump families around like that. Did they at least offer an upgrade or compensation?
It’s a shame to see a brand like Alaska let down its customers like this. It’s bad enough traveling with kids without having to deal with seating issues.
Oh great, Alaska Airlines strikes again. Can they please get their act together and stop ruining vacations?
What kind of system lets this happen? You’d think family seating would be a priority, especially for someone like Brenda Song.
Clearly, booking in advance means nothing when they can just change seats at the last minute. Disappointing!
Seriously? First-class should come with some assurance that you’ll get the seats you paid for. What’s the point otherwise?