BRENDA Song is speaking out after a frustrating travel experience with Alaska Airlines.
The actress shared on Instagram that her family’s first-class seats, which she says were booked months in advance, were changed on the day of the flight.
According to Song, the seating issue left her separated from her two young children, ages 3 and 4.
She said the experience was so upsetting that she, Macaulay Culkin, and their kids do not plan to fly Alaska Airlines again, and she urged fans to reconsider flying with the carrier as well.
Alaska Airlines responded to the situation in a statement, calling the family’s experience “unacceptable” and saying it does not reflect the level of care the airline aims to provide.
The company added that travel can already be stressful for families with young children and said it was sorry for making the situation more difficult.
The airline has reportedly reached out to Song and her family in an effort to make things right.
The incident quickly drew attention online, with fans reacting to Song’s account and the airline’s apology.