Key Points
- Song says prebooked first-class seats were changed day of flight, separating her from her two young children.
- She and Macaulay Culkin say they won't fly Alaska again and urged fans to reconsider the airline.
- Alaska Airlines called the incident unacceptable, apologized, and has contacted the family to resolve the issue.
Why They're In The News
BRENDA Song is speaking out after a frustrating travel experience with Alaska Airlines.
The actress shared on Instagram that her family’s first-class seats, which she says were booked months in advance, were changed on the day of the flight.
According to Song, the seating issue left her separated from her two young children, ages 3 and 4.
She said the experience was so upsetting that she, Macaulay Culkin, and their kids do not plan to fly Alaska Airlines again, and she urged fans to reconsider flying with the carrier as well.
Alaska Airlines responded to the situation in a statement, calling the family’s experience “unacceptable” and saying it does not reflect the level of care the airline aims to provide.
The company added that travel can already be stressful for families with young children and said it was sorry for making the situation more difficult.
The airline has reportedly reached out to Song and her family in an effort to make things right.
The incident quickly drew attention online, with fans reacting to Song’s account and the airline’s apology.
Why This Matters
This matters because high-profile complaints highlight airline policies that affect families’ safety and convenience, pressuring carriers to improve customer service and seating protocols—impacting consumer trust, airline reputations, and broader expectations for accountability in travel experiences.
